Frequenty Asked Questions
We’ve compiled some of the most frequently asked questions just for you. Take a look below!
Price, Ordering and Process Information
We accept an array of payment methods including
• Cash Payments
• Direct Deposit via BSB and Account Number
• Credit Card via Shopify Invoice ~ Shop Pay, Google Pay, Apple Pay, PayPal, Visa & Mastercard.
Pergola Kits are purchased through our Store - shop.gardenenvi.com
Bespoke Structures require a 50%-60% deposit with final payment due on day of delivery.
Would you like to make special payment arrangements?
We can discuss payment options with you and can sometimes generate special payment options when required.
We do not currently offer EzyPay, Pay in 4, or Finance.
• Cash Payments
• Direct Deposit via BSB and Account Number
• Credit Card via Shopify Invoice ~ Shop Pay, Google Pay, Apple Pay, PayPal, Visa & Mastercard.
Pergola Kits are purchased through our Store - shop.gardenenvi.com
Bespoke Structures require a 50%-60% deposit with final payment due on day of delivery.
Would you like to make special payment arrangements?
We can discuss payment options with you and can sometimes generate special payment options when required.
We do not currently offer EzyPay, Pay in 4, or Finance.
Visit our online store - shop.gardenenvi.com and have your new Pergola delivered to your door, in only 4-6 weeks.
Select Your Pergola Kit → Select Your Post Bracket Kit → Delivery
Select Your Pergola Kit → Select Your Post Bracket Kit → Delivery
Order now and your Pergola will be delivered to your door in only 4-6 weeks!
We will get in touch by to arrange a delivery time as soon as your product is ready.
We will get in touch by to arrange a delivery time as soon as your product is ready.
Our streamlined, step-by-step process helps bring your vision to life. From the initial spark of your idea to the final installation, we will guide you seamlessly through every stage. Our comprehensive service instills confidence, ensuring you have a positive and stress-free experience.
Consultation → Initial Concept & Quote → Quote Approval → Schedule Build →
Deposit → Full Set of Plans Created → Building & Siting Application Processing →
Building & Siting Application Approval → Project Build → Final Payment & Installation
We charge a small fee of $60-$100 (depending upon your location) for the initial Site Inspection meeting, this small investment is deducted from your quote.
Consultation → Initial Concept & Quote → Quote Approval → Schedule Build →
Deposit → Full Set of Plans Created → Building & Siting Application Processing →
Building & Siting Application Approval → Project Build → Final Payment & Installation
We charge a small fee of $60-$100 (depending upon your location) for the initial Site Inspection meeting, this small investment is deducted from your quote.
To get started on your Bespoke Order, we meet with each client to provide a comprehensive consultation, undertake a site measure so that we can provide initial concept sketches and formal quote.
As a specialized company with high demand for our structures, we advise planning ahead. Currently, new bespoke builds are being scheduled several months in advance, and our busiest period is during the summer season.
As a specialized company with high demand for our structures, we advise planning ahead. Currently, new bespoke builds are being scheduled several months in advance, and our busiest period is during the summer season.
Each of our bespoke products are individually quoted due to their unique sizes and features. If you would like a cost estimate prior to the Site Meeting where we provide a full measure and quote, kindly complete our form or send an email with the following details:
1. A picture of your proposed area.
2. The post-to-post size that you are wanting.
3. The style of structure
Email us at admin@gardenenvi.com
1. A picture of your proposed area.
2. The post-to-post size that you are wanting.
3. The style of structure
Email us at admin@gardenenvi.com
Our attention to detail extends beyond the build to our fully qualified and licensed installation. Our specialized building techniques allow us to provide a quick installation process, with minimal disruption to your home, mess and construction noise.
• Pergolas are installed in just 1 day
• Pergolas with concreted posts are installed in 2 days
• Gazebos are installed in 1-4 days, depending upon complexity
• Cabanas are installed in 3-7 days, depending upon complexity
Our meticulous installation techniques ensure the area is clean, tidy and ready to enjoy immediately.
• Pergolas are installed in just 1 day
• Pergolas with concreted posts are installed in 2 days
• Gazebos are installed in 1-4 days, depending upon complexity
• Cabanas are installed in 3-7 days, depending upon complexity
Our meticulous installation techniques ensure the area is clean, tidy and ready to enjoy immediately.
Our custom-made DIY Pergola Kits and bespoke structures are exclusively available online and we do not currently have a store or showroom. We take great pride in the superior quality of our products. We invite you to explore our photo galleries to view the craftsmanship, high-quality finishes, and painting of our structures.
Want to visit our Garden Envi Workshop in Rochedale, QLD? Give us a call on 0407 692 674 to book an appointment.
Want to visit our Garden Envi Workshop in Rochedale, QLD? Give us a call on 0407 692 674 to book an appointment.
Construction Strategies and Information
At GardenEnvi, we believe that your outdoor space should be an extension of your personal style, a sanctuary that reflects your taste and sophistication. You are investing in a statement piece that will become the centerpiece of your backyard. That is why we go above and beyond to create products that are not only visually stunning but where every detail is meticulously crafted to perfection.
We offer full service for all our Bespoke Products from the initial concept plans, Building/Siting Application processing through to the fully licensed installation. From beginning to end of each product our focus is on the fine details, providing professionalism, and superior customer service.
We are proud to now offer a new product range, Our DIY Pergola Kits! Garden Envi Pergola Kits are built with the same attention to detail, quality timber, and painting processes to ensure a premium high-quality DIY Kit product. All our DIY Pergola Kits are carefully packaged and delivered by Garden Envi to ensure your kit gets to you safely and in perfect condition in only 4-6 weeks.
We offer full service for all our Bespoke Products from the initial concept plans, Building/Siting Application processing through to the fully licensed installation. From beginning to end of each product our focus is on the fine details, providing professionalism, and superior customer service.
We are proud to now offer a new product range, Our DIY Pergola Kits! Garden Envi Pergola Kits are built with the same attention to detail, quality timber, and painting processes to ensure a premium high-quality DIY Kit product. All our DIY Pergola Kits are carefully packaged and delivered by Garden Envi to ensure your kit gets to you safely and in perfect condition in only 4-6 weeks.
A Pergola's definition may vary depending on your global location and local terminology.
A Pergola is described as an opened roofed structure featuring timber battens, shade cloth, or decorative aluminum screening that allows sunlight and rainfall to pass through.
A Pergola is described as an opened roofed structure featuring timber battens, shade cloth, or decorative aluminum screening that allows sunlight and rainfall to pass through.
The definition of a Gazebo and Cabana may vary depending on your global location and local terminology. Gazebo’s and Cabana’s in terminology are very similar as they are both fully roofed structures in a range of roof styles.
• A Gazebo is an open, post-only structure.
• A Gazebo becomes a Cabana when you add walls or screening on the sides to enclose it.
• Often any structure that is set at the end or side of a pool is referred to as a Pool Cabana.
• A Gazebo is an open, post-only structure.
• A Gazebo becomes a Cabana when you add walls or screening on the sides to enclose it.
• Often any structure that is set at the end or side of a pool is referred to as a Pool Cabana.
Existing Concrete and Tile - No, you don't have to do any extra preparation if the proposed area is already concreted and tiled.
Existing Paved Area - No, you don't have to do any extra preparation if the proposed area is already paved. We will carefully remove the pavers to expose the post placements. Holes will be dug and after the post installation process we will precisely cut and relay the pavers.
Pre-planning your Pool Areas - Yes, it is recommended that you include your proposed area in the pool surround concreting and tiling when you are undertaking these works.
New Concrete and/or Tiled Area - Yes, it is recommended to have all concrete works and tiling done prior to the installation of the structure.
New Paved Area - Yes, it is recommended to have the paving done prior to the installation of the structure. This allows a clear area for the tradespeople. We will carefully remove the newly laid pavers to expose the post placements. Holes will be dug and after the post installation process we will precisely cut and relay the pavers.
Existing Soil Area - Yes, it is recommended to clear the proposed area so that we have a clear area to proceed with the installation.
Our bracket installation techniques do not require you to install any post brackets.
On the day of installation it would be great if the proposed area is free of any furniture, pool toys or garden debris.
Note* If concreting posts in-ground the area needs to be free and clear of large rocks or extensive tree roots. If your proposed area has large rocks or extensive tree roots we may need to provide additional consultation.
Existing Paved Area - No, you don't have to do any extra preparation if the proposed area is already paved. We will carefully remove the pavers to expose the post placements. Holes will be dug and after the post installation process we will precisely cut and relay the pavers.
Pre-planning your Pool Areas - Yes, it is recommended that you include your proposed area in the pool surround concreting and tiling when you are undertaking these works.
New Concrete and/or Tiled Area - Yes, it is recommended to have all concrete works and tiling done prior to the installation of the structure.
New Paved Area - Yes, it is recommended to have the paving done prior to the installation of the structure. This allows a clear area for the tradespeople. We will carefully remove the newly laid pavers to expose the post placements. Holes will be dug and after the post installation process we will precisely cut and relay the pavers.
Existing Soil Area - Yes, it is recommended to clear the proposed area so that we have a clear area to proceed with the installation.
Our bracket installation techniques do not require you to install any post brackets.
On the day of installation it would be great if the proposed area is free of any furniture, pool toys or garden debris.
Note* If concreting posts in-ground the area needs to be free and clear of large rocks or extensive tree roots. If your proposed area has large rocks or extensive tree roots we may need to provide additional consultation.
Garden Envi offers premium timber processing and painting for all our structures which includes:
• each piece of timber is hand-crafted including inspection, cutting, and routering.
• hand-sanded, filled, and coated with a premium exterior primer.
• all timber is pre-fit and pre-drilled which ensures high-quality joinery and premium timbers for each and every piece.
• secondary timber inspection, hand-sanding, filling and application of multiple coats of premium exterior paint.
• advise your custom paint colors to ensure your structure matches your residence colors and finishes.
When you choose GardenEnvi, you are not just purchasing a structure; you are investing in a statement piece that will become the centerpiece of your yard. That is why we go above and beyond to create products that are not only visually stunning but also functional and practical.
• each piece of timber is hand-crafted including inspection, cutting, and routering.
• hand-sanded, filled, and coated with a premium exterior primer.
• all timber is pre-fit and pre-drilled which ensures high-quality joinery and premium timbers for each and every piece.
• secondary timber inspection, hand-sanding, filling and application of multiple coats of premium exterior paint.
• advise your custom paint colors to ensure your structure matches your residence colors and finishes.
When you choose GardenEnvi, you are not just purchasing a structure; you are investing in a statement piece that will become the centerpiece of your yard. That is why we go above and beyond to create products that are not only visually stunning but also functional and practical.
Our Pine Structures are constructed using exterior H3 LOSP-treated laminated Pine, an engineered, pre-primed material with minimal to no visible knots and a smooth finish. Laminated Pine Timber is an engineered structural timber with many features:
• A premium primer finish applied by the timber manufacturer.
• 25-year durability guarantee from the timber manufacturer.
• An eco-friendly, sustainable, high-quality product sourced from plantation forests.
These forests contribute positively to the environment by absorbing greenhouse gases and releasing oxygen.
• Natural product that shows a grain pattern, minor blemishes, and lamination lines from the timber processing.
• Premium Painted Pine timber for all external applications.
Our Hardwood Structures are constructed using Mixed Australian F27 Hardwood, features include:
• Premium colors and grain patterns on all timbers which are sourced from a Brisbane based specialty timber yard.
• Hand-selected F27 Mixed Australian Hardwood, most often Spotted Gum.
• Laminated Spotted Gum Posts
• Premium ordered Solid Hardwood Posts, square dressed for premium finish.
• Other Australian Hardwoods or Merbau/Kwila timbers can be sourced to match your residence.
• A premium primer finish applied by the timber manufacturer.
• 25-year durability guarantee from the timber manufacturer.
• An eco-friendly, sustainable, high-quality product sourced from plantation forests.
These forests contribute positively to the environment by absorbing greenhouse gases and releasing oxygen.
• Natural product that shows a grain pattern, minor blemishes, and lamination lines from the timber processing.
• Premium Painted Pine timber for all external applications.
Our Hardwood Structures are constructed using Mixed Australian F27 Hardwood, features include:
• Premium colors and grain patterns on all timbers which are sourced from a Brisbane based specialty timber yard.
• Hand-selected F27 Mixed Australian Hardwood, most often Spotted Gum.
• Laminated Spotted Gum Posts
• Premium ordered Solid Hardwood Posts, square dressed for premium finish.
• Other Australian Hardwoods or Merbau/Kwila timbers can be sourced to match your residence.
Council Application Information
Don't worry, We are here to help!! Garden Envi provides a full set of plans, liaisons with the Private Certifier and processes all the applications needed for your Fully Council Approved and Fully Installed structure. You can sit back and relax while we take care of everything for you.
During the past decade, we have been working with the same Private Certifier and they are fluent with all our structures.
Working together with our local Private Certifier we are happy to assist with property inquiries prior to the application process including confirming all fees, reviewing property overlays, character overlays, flood regulations, elevations and more.
During the past decade, we have been working with the same Private Certifier and they are fluent with all our structures.
Working together with our local Private Certifier we are happy to assist with property inquiries prior to the application process including confirming all fees, reviewing property overlays, character overlays, flood regulations, elevations and more.
No Building Application Required
All kits are under 10 sq m in size and 2.4 m in max height to comply with council guidelines.
You should always review your councils self-assessible regulations to ensure you comply with the placement near the boundary as well as the natural ground level for height constraints.
All kits are under 10 sq m in size and 2.4 m in max height to comply with council guidelines.
You should always review your councils self-assessible regulations to ensure you comply with the placement near the boundary as well as the natural ground level for height constraints.
Yes, a Building Application is required for all structures that are over 10 sq m in roof area, have an enclosed roof and are greater than 2.4 m in max height.
Yes, it is rare with our structures but it is possible that you may need a Development Application or Town Planning Application if your structure triggers additional assessment constraints. These constraints depend on your individual property. The Private Certifier will assess the property for site coverage, property overlays, flood overlays, structures over 16 sq m, and advise what applications are required.
Yes and No, a Siting Application is not always required if the structure is within 1.5 m of the side and rear boundary or within 6 m of the front boundary a Siting Application may be required. If the structure is a Garden Feature or an Aesthetic Element, it may be able to go closer to the boundary. Sometimes Siting is assessed on a case-by-case basis for opened roofed structures and a Private Certifier can confirm if a Siting Application is required.
Yes, it is rare with our structures but it is possible that you may need a Development Application or Town Planning Application if your structure triggers additional assessment constraints. These constraints depend on your individual property. The Private Certifier will assess the property for site coverage, property overlays, flood overlays, structures over 16 sq m, and advise what applications are required.
Yes and No, a Siting Application is not always required if the structure is within 1.5 m of the side and rear boundary or within 6 m of the front boundary a Siting Application may be required. If the structure is a Garden Feature or an Aesthetic Element, it may be able to go closer to the boundary. Sometimes Siting is assessed on a case-by-case basis for opened roofed structures and a Private Certifier can confirm if a Siting Application is required.
Consider the placement of your new structure in relation to the property boundary.
If you are within 1.5 m of the boundary you will most likely need a Siting Application.
No, You shouldn't need a Siting Application if your structure has an open roof (pergola with battens or decorative aluminum screening) and you are classifying it as a Garden Feature or Aesthetic Element ~ for example a Garden Arbour Pergola.
*Note GCCC will still require a Siting Application.
Yes, you will need a Siting Application if your structure has a roof, is over 2.4 m in max height, and is within 1.5 m of the boundary.
If you are placing your structure in the front yard or on a corner block, your boundary constraints can change from 1.5 m to 6 m.
Be sure to check with your local council for your property's boundary setbacks.
If you are within 1.5 m of the boundary you will most likely need a Siting Application.
No, You shouldn't need a Siting Application if your structure has an open roof (pergola with battens or decorative aluminum screening) and you are classifying it as a Garden Feature or Aesthetic Element ~ for example a Garden Arbour Pergola.
*Note GCCC will still require a Siting Application.
Yes, you will need a Siting Application if your structure has a roof, is over 2.4 m in max height, and is within 1.5 m of the boundary.
If you are placing your structure in the front yard or on a corner block, your boundary constraints can change from 1.5 m to 6 m.
Be sure to check with your local council for your property's boundary setbacks.
Garden Features and Aesthetic Elements are structures that are used as statement pieces for your yard which improve the curb appeal, add visual charm, add ambiance, have flowers or climbing vines, simply look beautiful or may assist with privacy.
*Note privacy screening has height constraints.
Examples of theses types of structures include Arbours or Pergolas that have an open roof.
*Note privacy screening has height constraints.
Examples of theses types of structures include Arbours or Pergolas that have an open roof.
Most Building Applications take between 5-7 business days to process.
It is very rare with our structures, but larger projects or properties with complex overlays may need a Development Application,
these can take 4-8+ weeks to process.
Siting Application process times vary depending on the council you are located in.
Brisbane City Council processes most Siting Applications in 10 business days.
Most other SEQ Council areas process Siting Applications in 4-8 weeks.
It is very rare with our structures, but larger projects or properties with complex overlays may need a Development Application,
these can take 4-8+ weeks to process.
Siting Application process times vary depending on the council you are located in.
Brisbane City Council processes most Siting Applications in 10 business days.
Most other SEQ Council areas process Siting Applications in 4-8 weeks.
Yes, each Council area within South East Queensland has different rules and some are stricter than others.
Good News ~ Brisbane City Council has the fastest processing times.
Many council areas have similar regulations and self-assessable criteria for Class 10a Buildings.
Rules and fees are often updated at the start of each financial year, July 1st.
For example, Gold Coast City Council requires a Siting Application for any structure within the 1.5 m boundary offset regardless of it's use.
Good News ~ Brisbane City Council has the fastest processing times.
Many council areas have similar regulations and self-assessable criteria for Class 10a Buildings.
Rules and fees are often updated at the start of each financial year, July 1st.
For example, Gold Coast City Council requires a Siting Application for any structure within the 1.5 m boundary offset regardless of it's use.
Yes and No, Some council areas will accept a Siting Application lodged directly to the council by the property owner. It is often an easy process where you need a simple set of plans that show the structure, the distance to the property boundary and your house site location plan.
Other councils will require the Siting Application to be lodged through a Private Certifier the same as all Building Applications and Development Applications.
If your structure needs multiple applications it is best that the Private Certifier processes all necessary applications to ensure a comprehensive application and approval process.
Other councils will require the Siting Application to be lodged through a Private Certifier the same as all Building Applications and Development Applications.
If your structure needs multiple applications it is best that the Private Certifier processes all necessary applications to ensure a comprehensive application and approval process.
No, you don't need a Building Application if the structure has an open roof, is 10 sq m or less and is under 2.4 m in max height from natural ground level.
Yes, you will need a Building Application if the structure has a roof, and is over 2.4 m in max height from natural ground level.
Yes, you will need a Siting Applicaton if the structure has a roof and is within 1.5 m of your property boundary.
Yes, you will need a Building Application if the structure has a roof, and is over 2.4 m in max height from natural ground level.
Yes, you will need a Siting Applicaton if the structure has a roof and is within 1.5 m of your property boundary.
Yes and No
Yes you can install it yourself If your structure is a Pergola, is under 10 sq m in roof area and under 2.4 m in max height. We can build a specialty Bespoke Pergola with a range of additional or special features.
No, you can't install it yourself if your structure requires a Building Application or a Development Application. This is due to the QBCC Licencing required for the building and installation processes. For these structures Garden Envi offers a complete package that includes all application processing and the fully licensed installation.
Yes you can install it yourself If your structure is a Pergola, is under 10 sq m in roof area and under 2.4 m in max height. We can build a specialty Bespoke Pergola with a range of additional or special features.
No, you can't install it yourself if your structure requires a Building Application or a Development Application. This is due to the QBCC Licencing required for the building and installation processes. For these structures Garden Envi offers a complete package that includes all application processing and the fully licensed installation.
QBCC Home Warranty Insurance is mandatory for all construction work with a insurable value of $3300 or greater.
• The insurable value is calculated by adding the total cost of the product and installation.
Cost of the product (material & labour) + installation (material & labour) + GST = QBCC Insuranble Value
• Even if the product is purchased as a kit/flat pack and installation is undertaken by a different company or contractor the costs are combined and QBCC Home Warranty Insurance is required.
How much is the QBCC Home Warranty Insurance Fee?
The fee is usually between $200-$400 for most Garden Envi structures.
What do I have to do as a Property Owner?
Garden Envi is fully QBCC registered and licensed. As part of our comprehensive package we purchase the QBCC Home Warranty Insurance and forward you the Notice of Cover for your records. If your structure requires a Building Application, the QBCC Home Warranty Insurance is purchased as part of this process.
Learn more ~ QBCC Home Warranty Explained
Learn more ~ QBCC Calculating the Premium
• The insurable value is calculated by adding the total cost of the product and installation.
Cost of the product (material & labour) + installation (material & labour) + GST = QBCC Insuranble Value
• Even if the product is purchased as a kit/flat pack and installation is undertaken by a different company or contractor the costs are combined and QBCC Home Warranty Insurance is required.
How much is the QBCC Home Warranty Insurance Fee?
The fee is usually between $200-$400 for most Garden Envi structures.
What do I have to do as a Property Owner?
Garden Envi is fully QBCC registered and licensed. As part of our comprehensive package we purchase the QBCC Home Warranty Insurance and forward you the Notice of Cover for your records. If your structure requires a Building Application, the QBCC Home Warranty Insurance is purchased as part of this process.
Learn more ~ QBCC Home Warranty Explained
Learn more ~ QBCC Calculating the Premium
Do you have more questions?
Please send us an email to admin@gardenenvi.com or give us a call on 0407 692 674.